Strengthening Care Through Communication: Insights from the Cambridge Caregivers Roundtable
A shift change is more than just a handoff; it’s a vital moment for communication. One caregiver wraps up his or her day, and the next team member steps in. To ensure continuity of care, it’s important to share information and updates.
The importance of that exchange was one key focus of Cambridge Caregivers’ most recent Caregiver Roundtable, held in February at the Dallas office. The Roundtable brought together caregivers Jamila, Foluke, Fatai, Gladys, and Cleo, along with members of the Cambridge leadership team. These gatherings offer a valuable opportunity for caregivers to share experiences, provide feedback, and collaborate with leadership on improving client care.
The Power of Communication
During the discussion, caregivers highlighted the challenges of starting a shift without key updates. From changes in a client’s health to simple household details, timely communication is essential.
“You need that transfer of knowledge, and we have that here at Cambridge,” Jamila said. “This job can be tricky. Collaboration and information-sharing are so important.”
A subtle shift in a client’s mood or behavior could indicate a developing health issue, like a urinary tract infection. Sharing these observations allows the incoming caregiver to stay vigilant and respond effectively.
Even everyday details, such as an alert to the arrival of a visiting relative or a missing pet, can affect the caregiver’s ability to deliver the kind of high-quality care that Cambridge Caregivers’ clients and their families expect.
At the Roundtable, attendees brainstormed ways to make the shift change even more seamless. Lisa Kramer Morgan, Community Liaison, emphasized that the Cambridge team is dedicated to refining policies and enhancing communication channels with input from caregivers.
“We are constantly learning and evolving to support our caregiving team,” Morgan said. “Your insights help us create the best possible environment for both clients and staff.”
Celebrating Milestones and Building Connections
The Roundtable also served as a time of celebration. Foluke celebrated her one-year anniversary with Cambridge Caregivers; Gladys was recognized for her six-month tenure.
“We appreciate what you do,” Morgan said. “You take on the hard, compassionate work that makes a real difference.”
Cleo, a caregiver of nearly four years, expressed gratitude.
“I love what I do,” she shared. “It’s about treating clients like family. This work is my passion.”
Facing Challenges Together
The Roundtable also offered a chance for caregivers to share and support each other. Caregiving can be difficult, especially when clients with dementia experience confusion or agitation. Caregivers at the Roundtable related experiences of clients misplacing items and making accusations — a common and distressing occurrence.
“It’s not the person; it’s the disease,” Cleo explained. “You can’t take it personally.”
Morgan reminded the caregivers that they have support in navigating tricky situations.
“Lean on us,” she urged the caregivers in attendance. “We are here to back you up and provide guidance when challenges inevitably arise.”
Cambridge Caregivers continues to prioritize communication and collaboration. Roundtables provide a space for caregivers and staff to share a meal while voicing concerns, celebrating successes, and refining the agency’s procedures
“These Roundtables enable us to better support the caregivers who take on the important, daily responsibility of caring for our clients,” said Ernie Cote, Cambridge Caregivers’ Chief Operating Officer.
