FAQ

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What’s the difference between contractors and full-time employees?

Many companies utilize contractors, rather than employees, to fill caregiving assignments. They basically run an add or send a text looking for people in the general public to act as caregivers, and pay those people an agreed upon hourly fee. Oftentimes, these people little or no previous experience with the company. The company will either pay the individual directly, or ask the client to write one check to the caregiving company and one check directly to the caregiver. At Cambridge, every single one of our caregivers are full-time, W-2 employees, who often have hundreds if not thousands of hours of experience with our company. We offer them a full array of health benefits and we pay 80% their health care premiums. Fully-employed W2 employees are more committed and loyal to their employers and thus more committed to their clients.

How quickly can you place a caregiver with us?

We can schedule our caregivers on extremely short notice – usually same day if needed.

Is there a minimum number of hours I must commit to?

We ask that our clients commit to a minimum of 4 hours of service on any given day, as is standard in the industry. However, there are no minimum number of days required per week, so we can staff only one day per week or all seven, depending on your needs.

What does it take to get started?

Call us, and we will move quickly to set up new service with you. Required onboarding paperwork is available on this website, under the tab entitled “Onboarding documents.”

How qualified are your caregivers?

Each of our caregivers are certified nurse’s assistants (CNA’s), meaning that they have received comprehensive instruction and passed a State Competency Test. In addition, we offer our employees up to 100 hours of additional training designed by our staff physician, and many hours of practical, hands-on experience and training.  In addition, all of our caregivers must pass thorough criminal background checks.

Do I have to sign a long-term contract?

You are NOT committed to engage us for any specific amount of time. The document you sign simply requires you to pay for any hours of service received.

Can I use my Long-Term Care policy?

Long term care policies cover non-medical care services, while medicare and general health insurance policies do not. While Cambridge is happy to assist with any necessary paperwork, including care notes, we cannot file directly with the insurer. The policy owner is required to pay Cambridge directly and then file with the insurer for reimbursement. It’s important to note that many long-term care providers require a waiting or “elimination” period before coverage kicks in. We are happy to review your long-term care policy and advise you as to benefits and limitations, or you can call your insurer directly and ask for an explanation of benefits.

Am I responsible to pay for overtime?

By law, caregivers must be paid overtime if they work more than 40 hours/week. We strive to limit overtime by engaging several caregivers on an engagement so that overtime charges are not incurred. However, when a client insists on limiting caregivers or extending hours such that overtime is necessary, the client is responsible for additional charges of time and a half for each hour of overtime, as required by federal law.

Do you help me to assess our needs?

Yes, we will spend time with you to understand your situation and to consider the right caregiver for your engagement.

How do I pay for services?

All of our services are ‘private pay,’ meaning our clients are responsible to pay for our services when rendered. Payment for services is due in full upon receipt of invoice, and clients are billed on a twice monthly basis. Our services are 100% private pay: standard health care and Medicare do not cover the costs of long-term care, although long term care policies may reimburse all or part of the fees incurred.  Payment options are check or ACH.
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Monica Beaty
Monica Beaty
18:50 30 Jan 20
Brian Levy was a godsend to my family in an incredibly difficult time. He provided assistance that went above the call... of duty. When the scope of what I needed was beyond what he could provide, he established connections to someone else that could manage that need.His compassion and expertise will certainly be remembered. We are forever grateful!read more
Melinda Gilliam
Melinda Gilliam
21:19 08 Jan 20
Cambridge Caregivers has been fantastic to work with! Brian is so patient and knowledgeable. The caregivers from... Cambridge are extremely professional and know how to handle difficult cases. It is a pleasure to work with them.read more
Steve Gundy
Steve Gundy
19:45 14 Nov 19
Great company that provided my family the care we needed during a very difficult time.
Casey Ellis
Casey Ellis
15:27 13 Sep 19
Working with Cambridge has been great. The caregivers are well trained and courteous. The staff is quick to respond to... any needs or inquires day or night. Finding in home care can be really stressful but it doesn't need to be if you work with Cambridge Caregivers.read more
Gena Aduddell
Gena Aduddell
19:14 29 Mar 19
Cambridge Caregivers is a great company. They have been quick to address any concerns we've had. They continue to... provide excellent service.read more
Shane Read
Shane Read
16:27 06 Dec 18
I could not be more pleased with Cambridge Caregivers. Brian Levy cared so much about making sure my family's needs... were met. He went over and beyond what I expected. The caregivers are outstanding. We have had two and both were very kind, competent, and caring. Thank you Brian!read more
Greta Brodsky
Greta Brodsky
01:45 27 Nov 18
I have never had such a wonderful home care experience! I have been practicing medicine for more than 20 years!... Stephanie has helped me with so many patients. She has a solution for every problem I have presented to her. She is on my speed dial for all my future home care needs. I try to provide my patients with top notch care during each office visit. Thanks to Cambridge Caregivers I feel that I can extend that quality in the home as well.read more
Stacy Broff
Stacy Broff
01:03 13 Sep 18
Cambridge Caregivers is a top notch operation. They took care of my elderly aunt at her house for many years. The... caregivers quickly became part of our family. We are so appreciative of everything they did for us. Thank you Dean and Brian and the team for all you have done God bless.read more
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