FAQ

What’s the difference between contractors and full-time employees?

Many companies utilize contractors, rather than employees, to fill caregiving assignments. They basically run an add or send a text looking for people in the general public to act as caregivers, and pay those people an agreed upon hourly fee. Oftentimes, these people little or no previous experience with the company. The company will either pay the individual directly, or ask the client to write one check to the caregiving company and one check directly to the caregiver. At Cambridge, every single one of our caregivers are full-time, W-2 employees, who often have hundreds if not thousands of hours of experience with our company. We offer them a full array of health benefits and we pay 80% their health care premiums. Fully-employed W2 employees are more committed and loyal to their employers and thus more committed to their clients.

How quickly can you place a caregiver with us?

We can schedule our caregivers on extremely short notice – usually same day if needed.

Is there a minimum number of hours I must commit to?

We ask that our clients commit to a minimum of 4 hours of service on any given day, as is standard in the industry. However, there are no minimum number of days required per week, so we can staff only one day per week or all seven, depending on your needs.

How qualified are your caregivers?

Each of our caregivers are certified nurse’s assistants (CNA’s), meaning that they have received comprehensive instruction and passed a State Competency Test. In addition, we offer our employees up to 100 hours of additional training designed by our staff physician, and many hours of practical, hands-on experience and training.  In addition, all of our caregivers must pass thorough criminal background checks.

What does it take to get started?

Call us, and we will move quickly to set up new service with you. Required onboarding paperwork is available on this website, under the tab entitled “Onboarding documents.”

Do I have to sign a long-term contract?

You are NOT committed to engage us for any specific amount of time. The document you sign simply requires you to pay for any hours of service received.

Can I use my Long-Term Care policy?

Long term care policies cover non-medical care services, while medicare and general health insurance policies do not. While Cambridge is happy to assist with any necessary paperwork, including care notes, we cannot file directly with the insurer. The policy owner is required to pay Cambridge directly and then file with the insurer for reimbursement. It’s important to note that many long-term care providers require a waiting or “elimination” period before coverage kicks in. We are happy to review your long-term care policy and advise you as to benefits and limitations, or you can call your insurer directly and ask for an explanation of benefits.

Am I responsible to pay for overtime?

By law, caregivers must be paid overtime if they work more than 40 hours/week. We strive to limit overtime by engaging several caregivers on an engagement so that overtime charges are not incurred. However, when a client insists on limiting caregivers or extending hours such that overtime is necessary, the client is responsible for additional charges of time and a half for each hour of overtime, as required by federal law.

Do you help me to assess our needs?

Yes, we will spend time with you to understand your situation and to consider the right caregiver for your engagement.

How do I pay for services?

All of our services are ‘private pay,’ meaning our clients are responsible to pay for our services when rendered. Payment for services is due in full upon receipt of invoice, and clients are billed on a twice monthly basis. Our services are 100% private pay: standard health care and Medicare do not cover the costs of long-term care, although long term care policies may reimburse all or part of the fees incurred.  Payment options are check or ACH.