Typically, a Community Outreach Liaison will visit the family via phone and then schedule a time to meet in person. Under the current circumstances, we are using technology such as Zoom, FaceTime, or phone to get to know each other. Our focus is on the safety of our staff and clients by minimizing contact. Regarding a meeting with a caregiver, we have learned that a meeting before an engagement does not offer meaningful insight for the client; while we have confidence in all our staff, we appreciate that sometimes we may have to send out a different caregiver after the engagement begins. Should there be issues such as the caregiver wearing too much perfume, talking too loud, or sitting in your favorite antique chair, feel free to communicate freely. If it’s something you want management to address just let us know. If there we need to pivot and switch out caregivers, no problem. We have 100+ caregivers, and we have the right caregiver for you!