Members of the Fort Worth team, left to right: Rachel O’Brien, Nikki Tucker, and Dawn Bustillos.
Meet the Fort Worth Team
“Homegrown” Connections
When Cambridge Caregivers first began exploring expansion into Fort Worth, CEO Adam Lampert knew one thing for certain: Fort Worth deserved a team that understood the city’s unique spirit. Residents of Fort Worth don’t view their community as “the other half” of DFW. The Fort Worth area is its own place—fiercely proud and deeply rooted.
Enter Rachel O’Brien, a Fort Worth–area native with nearly 30 years of senior care experience. Rachel joined Cambridge Caregivers in 2022 and helped Adam set up the Fort Worth office, which opened in 2023.
Rachel insisted on one non-negotiable from the start: a phone number with a recognizable 817 Fort Worth area code.
“Fort Worth people want homegrown Fort Worth support,” Rachel said. “I told Adam it was imperative: no 888 number—817 only! We are Fort Worth. We don’t like to be lumped into the same category as Dallas!”
In just a few short years, the office has grown from zero clients to a thriving operation serving residents of the Fort Worth area, thanks to the trust Rachel has earned in the senior care community and the dedicated team supporting her.
Rachel O’Brien, Community Liaison
As the Fort Worth office lead, Rachel brings nearly three decades of experience in senior care, including roles in skilled rehab, marketing, and home care. She’s also earned a degree in the field. When her youngest child (she has five!) was graduating high school, Rachel went back to school, earning a 4.0 grade point average in her coursework and completing a Bachelor of Science in Applied Gerontology at the University of North Texas.
Thanks to her many connections, Rachel’s phone started ringing on her first day at Cambridge.
“I’ve been in this industry since 1996,” Rachel explained. “It’s not always the company that clients want—they start with the person they trust. I think clients know that I’m genuine and that I listen.”
After the office opened in 2023, Rachel “hit the pavement,” working hard to build connections with colleagues in hospice, rehab, and assisted living, as well as home care agencies that offer services complementing those of Cambridge Caregivers.
“My first priority is helping families connect with the support they need, whether it’s from Cambridge or another agency,” she said.
Community marketing, relationship-building, hundreds of conversations, and deep roots in the community paid off.
“There were no clients here at all when I started,” Rachel said. “And now we’re thriving.”
Nikki Tucker, Scheduling Manager
Behind every thriving in-home care agency is a scheduling manager who can do the impossible—and in Fort Worth, that person is Nikki Tucker.
Nikki’s career path includes stints as a police dispatcher, a docket clerk for a judge, and a variety of roles in customer service, logistics, and senior care. Each experience sharpened her skills and prepared her for the role she has today.
“Dispatch taught me to focus and multitask,” she said. “Working in the court system taught me to meet people where they are. Everyone’s situation is different. Everything I’ve done in the past has led me here and helped me do this job well.”
Rachel recruited Nikki to Cambridge after they worked together at another agency. Nikki had heard good things about Cambridge from the caregivers she worked with.
“I kept hearing how different Cambridge was—the pay, the benefits, the incentives, the 401(k),” she said. “Caregivers were saying, ‘They take care of us.’ You don’t usually see that in this line of work.”
Nikki quickly developed a reputation in the Fort Worth office as the person caregivers trust and appreciate—even those who’ve never met her in person.
“Rachel says I have the best phone voice,” Nikki said with a laugh. “Caregivers will tell another scheduler ‘No,’ then tell me ‘Yes.’ I think it’s because I really listen. I want them to feel valued.”
Her work matters to families, too: “At Cambridge, you’re going to get someone who advocates for you—a scheduler who truly tries to match you with the caregiver who fits you best,” Nikki said.
Dawn Bustillos, Community Liaison
As Fort Worth’s newest team member—she joined in April 2025—Dawn Bustillos brings a mix of journalism, marketing, and real-world caregiving experience. A former Dallas Morning News reporter and editor turned healthcare marketer, she’s also a full-time caregiver for her own parents while raising two active teens. Dawn understands families’ challenges on a deeply personal level.
“I know exactly what families are going through,” she said. “It’s near to my heart.”
Dawn covers northern Tarrant and Denton counties, where she has fully embraced the role of community connector—attending Chamber of Commerce events in Keller, Southlake, and Colleyville; participating in senior center programs; and introducing Cambridge Caregivers to neighborhoods and professionals who may not yet know the brand.
“I’m meeting people wherever I can and introducing myself to physicians,” she said. “It’s all about being the ‘boots on the ground’ and building relationships.”
Growing Fast—and Growing the Right Way
In introducing Cambridge Caregivers to Fort Worth, Rachel emphasizes the company’s commitment to ongoing training.
“Many other in-home care agencies do a quick orientation and call it done,” she said. “We offer real training all year long. Our caregivers stay supported and prepared, and our clients feel that.”
Rachel encourages caregivers to look beyond a client’s limitations and find out who they are.
“It drives me crazy when someone says, ‘The senior doesn’t really do anything. They just watch TV all day,’” Rachel said. “Well, that’s because TV is easy. When our caregivers go into a client’s home, they look for ways to connect. They find out what matters to the client—old photo albums, hobbies, stories. Even small things spark joy and purpose. That’s how you help seniors stay engaged, and we know that kind of social connection contributes to their happiness and even their physical health.”
The Fort Worth team also fosters connection through monthly networking events, quarterly caregiver roundtables, industry collaborations, and strong relationships with referral partners. That’s how Cambridge Caregivers Fort Worth has grown from a single-person office to a thriving, respected presence in the senior care community—with heart, hustle, and hometown pride.
As Rachel often reminds the team: “Fort Worth is different. People here take care of each other.”
With Rachel, Nikki, and Dawn leading the way, Cambridge is doing exactly that—one family, one caregiver, and one connection at a time.