Featured Caregivers
Experience the difference with our exceptional team at Cambridge Caregivers.
Ann
Caregiver
For caregiver Ann, empathy is at the heart of great caregiving.
“I always ask myself, ‘How would I feel if I were in the client’s situation?’” she said. “That keeps me grounded and helps me understand what my clients truly need.”
Ann’s compassion runs deep. She’s been a professional caregiver for six years, but she also cared for her late husband through the final months of his illness. That experience, she says, taught her patience, strength and a profound understanding of what families go through when a loved one is facing illness or disability.
Originally from Lancashire, England, Ann brings both warmth and wit to her work. “If a client is short-tempered, I don’t take it personally,” she said. “I let it pass and focus on kindness. A good sense of humor goes a long way.”
Exceptional caregiving, Ann believes, begins with listening and establishing genuine human connection. She loves to get clients talking about what they love. One of her favorite memories is discovering a client’s love of music.
“One day, she started singing a Caribbean song, and I joined in,” she said. “She was surprised that I knew all the words! From then on, we talked often about music – classical, jazz, all kinds of music. It made such a difference for her.”
Outside of work, Ann enjoys music, poetry, gardening and nature walks.
Anthony
Caregiver
Before coming to the U.S. from Zambia, I worked in hotels and restaurants. I’m a hospitality guy. I like to serve people. When I came to the U.S., I started working in senior care. I’m still serving people, just at a different level.
Working as manager of Manchester Living care home, you get to know each resident, because we only have eight residents at any one time. You connect with each one on an individual level. One resident loves to talk about philosophy with me. She watches the news every morning, and she reads a lot of history, which is an interest of mine, too. She’s reading about Winston Churchill now. Just yesterday she shared a quote with me: “History will be kind to me for I intend to write it.” I like that! She’s very knowledgeable, she reads a lot, and she’s always got a smile on her face. She’s just a lot of fun to be around.
I have worked for other rehabs, nursing homes and assisted living communities. Manchester Living stands out because they really value what I do. They care for us, the caregiving staff, and encourage us to work as a team. I have learned a lot from Adam Lampert, the CEO, about how to build a team and work together to find solutions to problems when they crop up. The company takes good care of us, so we can take good care of our residents. I’m proud to be part of Manchester Living.
Catrina
Caregiver
Ever since she was a little girl, caregiver Catrina has felt drawn to seniors.
“Something about the elderly just drew me,” she said. “I loved being around them. I loved the wisdom they had.”
That sense of connection inspired the 30+ year career in caregiving that began as a teen, when she volunteered as a nursing assistant at her church. Her first job was at Presbyterian Village in Oak Cliff. Since then, she’s worked in hospitals, nursing homes, rehabs, private homes and other settings.
Catrina says being an exceptional caregiver means showing up with consistency and compassion.
“It’s being reliable—someone others can depend on,” she said. “Professionalism and adaptability are key. You need to have a passion for both the work and the people you care for.”
She believes adaptability is especially vital in dementia care.
“I have a client who’s very creative and joyful,” she said. “I keep her engaged with puzzles and coloring books. I don’t force it—I gently encourage her.”
Grounded by faith and empathy, Catrina approaches each client as she would a loved one. “If they’re unkind, that’s the illness talking,” she said. “I stay calm and kind.”
Outside of work, she enjoys church, reading, and time with family and friends.
Elizabeth
Caregiver
Earlier this year, Elizabeth began having trouble seeing out of one eye, so she visited an optometrist for eyeglasses. However, the exam revealed that she had a cataract in one eye and glaucoma. She followed up with an ophthalmologist, who recommended surgery.
Cambridge Caregivers offers medical, vision and dental insurance to full-time employees. But Elizabeth’s surgery involved a steep out-of-pocket cost. She called Cambridge Caregivers’ HR person, Tammy Hooker, to ask about withdrawing cash from her 401K to help cover that cost.
“Tammy told me, ‘I don’t want you to mess with your 401K. We’ll give you a loan,’” Elizabeth recalls. The next day, Tammy called back to confirm that CEO Adam Lampert had approved a no interest loan to cover the cost.
Elizabeth proceeded with the surgery, and now her vision is good.
“I’ll be using eye drops the rest of my life, but my vision is better,” she said. “And I’m grateful to Cambridge Caregivers. I’ve never worked with a company that cares for the staff the way that Cambridge does.”
Elizabeth is back at work now.
“I love the work that I do,” she said. “I’m glad I can be there for my clients and give them the care they need, whatever that involves. I’m there to help any way that I can. If the client needs someone to talk to, or they need help with continence — whatever it is, it gives me joy.”
Fifi
Caregiver
I really love working for Cambridge. The company takes care of its employees, especially full-time people, who get health insurance and retirement savings. For me, I like the ability to keep a flexible schedule.
I’ve been working with seniors since 2013 and with Cambridge Caregivers since 2018. I think I’ve always had the personality for this profession. I just enjoy helping people. My client’s family has always treated me nicely. They seem to really appreciate what I do.
I grew up in Ethiopia. I finished my diploma there, in secretarial training and accounting. I never planned to come to the U.S, but in 1998, Ethiopia became unsafe for my husband, who is Eritrean. We came to Dallas with our three children; they were 8, 14, and 17 at the time. The community helped me find an apartment and a job. I have worked at so many different jobs in my life! My children are grown now. I have one grandbaby and two grand-dogs.
Cambridge is my second job. During the week I work at Catholic Charities Dallas. I’ve worked there since 2005, in several different departments. Currently I’m a case manager helping resettle refugees from Cuba. I don’t speak Spanish, but I do speak Ethiopian and Eritrean. Sometimes I interpret for my colleagues who work with refugees from Ethiopia or Eritrea, and sometimes my Spanish-speaking colleagues interpret for me. We trade!
I really enjoy my spiritual life. Every Sunday, I’m at the Ethiopian Coptic Church in Garland, and I’m active in the congregation. In 2019, I had the chance to take a sabbatical to travel to Jerusalem for 11 days. It was amazing!
Franclean
Caregiver
To be a good caregiver, you have to look at the client like family,” he said. “I think to myself, ‘What if this was my grandfather, or my mom? How do I provide the best care I can for them?
Franclean is a young man who’s going places. And his career with Cambridge Caregivers is helping him get there.
“I love working for Cambridge, because they’re flexible and they schedule my work around my studies and other commitments,” he said.
Those commitments include studying to become a cybersecurity specialist, as a student in Grand Canyon University’s online program, and serving as a sergeant in the U.S. Army Reserves. Two or three times a month, he reports to the Grand Prairie Armed Forces Reserve Complex, where he’s a supplies specialist, trained in supporting missions with the weapons, ammunition, and food needed. He’s attending training there too, working toward a promotion.
But Franclean says he turns his full attention to his clients on the days when he’s working for Cambridge Caregivers.
“To be a good caregiver, you have to look at the client like family,” he said. “I think to myself, ‘What if this was my grandfather, or my mom? How do I provide the best care I can for them?’”
Most of Franclean’s family members are still back home in Cameroon, but he’s starting his own family here in the U.S. too. He got married two months ago!
“Growing up, I was taught to overcome challenges and difficulties,” he said. “I’m taking care of my family back home. I feel like I’m here for a purpose, and I keep pushing to accomplish that purpose.”
Franclean has been with Cambridge over a year and became particularly close to the second client he served.
“He treated me like I was his son,” said Franclean. “I built a relationship with him. I was with him several months until he passed away. He’s the one that inspired me and still inspires me.”
Caregiving can be challenging at times, of course, but Franclean says the support of Cambridge Caregivers keeps him going.
“They are fair, they work around your schedule, and they put the employees and their safety first,” he said. “If you’re feeling stressed, they have resources to help you. Their employees are always their top priority.”
Jayeola
Caregiver
Like many of our members of the Cambridge Caregivers team, Jayeola’s compassionate caregiving is rooted in personal experience with a family member.
Jayeola learned the practical skills and knowledge the job requires while earning her CNA. But she first discovered her heart for this work while caring for a beloved family member.
“My grandmom in Nigeria took care of me when I was a baby and raised me until about age 9,” she said. “When she got old, I took care of her. She lived almost until age 100. I think that experience taught me about how to be a good caregiver.”
Being a caregiver is hard work, Jayeola added, both physical and mentally.
“Physically, you may have to support or lift the client,” she said. “Mentally, you must have empathy. You must have kindness.”
Occasionally, a client living with dementia may become confused or uncooperative or may ask the same question over and over. To stay patient and calm, Jayeola said, a good caregiver must be emotionally and mentally grounded.
“You need to just breath in and breathe out,” she said. “Sometimes you may need to redirect.” That means gently turning the client’s attention away from whatever is upsetting them, to something positive, like a hobby or a happy memory.
Clients and their families love Jayeola’s genuine caring attitude. She’s always on time, and always willing to go above and beyond to help wherever she can.
“If you’re not a kind or empathetic person, you cannot do this kind of job,” she said. “To be a good caregiver, you must enjoy what you are doing, and I do.”
Jeneive
Caregiver
Being a good caregiver requires compassion. You have to understand the client’s situation from their viewpoint.
I once met a new client living with dementia and mobility issues. When I introduced myself, she immediately said she did not need help. So I sat next to her and said, “I am here today for you. Whatever you need me to do, I can help you. If you feel like you want to do something yourself, I can also help.” She loved that approach.
So we started the dishes—I washed, and she dried!
I’ve been with Cambridge Caregivers for almost a year. The agency is just so much more professional than the one I worked for before. The Cambridge staff really cares about the caregivers. My scheduler, Nikki Tucker, goes above and beyond. If you need any adjustments in the schedule, she makes it happen right away. If you just need an ear, someone to talk to, she’s always there. She takes time to listen and give you the advice you need. I’m really impressed with Cambridge. I feel so lucky that I found them.
I’ve always known I wanted to work in caregiving because I enjoy helping people. When my clients tell me that I’ve made a big difference in their lives, it means the world to me.
Kathy
Caregiver
Kathy brings natural empathy and a gentle touch to her work. From her childhood in Grenada to her career in senior care, she has always been drawn to helping others. Known for her patience with clients living with dementia, Kathy treats every client as if they were her own family.
For Kathy, caregiving isn’t just a profession – it’s who she is. A Certified Nurse Aide (CNA) with Cambridge Caregivers, Kathy brings a natural empathy and a gentle touch to her work, especially with clients who may be fragile, ill, or living with dementia.
“Number one, you’ve got to love what you do,” Kathy said. “Number two, you take care of your client. Give them the best of your ability. We are here to help them to pursue whatever goals they have, whether it is to get back on their feet, or just to stay comfortable.”
Since childhood, Kathy has known that caregiving is her calling. She grew up in Grenada with an elderly great aunt, who turned to for help.
“All the kids would be out in the yard playing, but she would always call me,” Kathy recalled with a smile. “I’d help her go to the restroom. Later, when she was ill, I would bathe and wash her clothes for her. I think caregiving is just something I was born to do. It comes naturally to me.”
After moving to the United States, Kathy worked in healthcare and senior living facilities, supporting patients with post-surgical needs and complex medical care.
“Sometimes, I’d walk into a patient’s room and offered to bathe them, and some were afraid I’d hurt them,” she said. “I’d reassure the patient, ‘Don’t worry. I’ve got you.’ And when I was finished, they’d say, ‘Wow, that was good, you didn’t hurt me at all.’”
Empathy, patience and a “light touch” are especially essential when working with clients living dementia. Kathy has a gift for calming those who may become agitated and defusing difficult situations. “You have to be calm,” she said. “You have to speak softly. You cannot raise your voice, because that will only upset them more. And you always, always treat the client with dignity and respect.”
She recalls one client who wanted to shower but insisted on putting on the same clothes afterward. Rather than arguing, Kathy found middle ground. “I said, ‘Okay, here’s what we’re going to do. You’ll wear the same pants (which were still relatively clean) but let’s put on clean underwear, socks and a fresh shirt.’ The client pushed back, but I explained, ‘What good will it do to shower if you put the same dirty shirt back on?’”
In the end, the client agreed. Kathy proceeded with the shower, brushed the client’s hair and said, “Look at you. You look nice and clean!” The client smiled and said, ‘Thank you, Miss Kathy.’
“That’s how you approach the client,” she said. “You listen, you give them choices when you can, and most importantly, you respond with respect.”
Kathy adds that she tries to treat each client as she would her own family. She takes pride in preparing meals her clients enjoy, assisting with medications and ensuring they feel safe during transfers or daily routines.
“Some of my clients are fragile, and they need reassurance,” she explained. “You want to make sure they feel comfortable with you. That they can trust you.”
For Kathy, the reward is simple but profound. “I love what I do. I love my clients. I love making people happy and comfortable in their home,” she said. “That’s just who I am.”
Kayla
Caregiver
Kayla is another one of our Houston Caregivers that set the bar high. She worked with one of our clients that is currently on hold. She set the stand so high that her client continued service even after she was feeling better.
Kayla recently stepped into a new role—training incoming caregivers at Cambridge Caregivers’ Houston office. Her goal: to help them deliver the same compassionate, high-quality care she’s known for.
Kayla teaches essential skills like safely assisting clients in and out of bed or a wheelchair, maintaining hygiene and understanding HIPAA regulations. But she emphasizes that the most important skill can’t be taught from a manual.
“You must have compassion,” she tells new caregivers. “Put yourself in your client’s shoes. Think about how you’d want your own loved one treated—especially if they couldn’t do things for themselves.”
Patience, she adds, is just as vital. “You might have a million things going on in your life, but as a caregiver, you set that aside when you walk into the client’s home. You show up focused on the person you’re caring for.”
Kayla’s passion for caregiving grew as she cared for her late father during his cancer treatments. “I like helping people—it’s my hobby,” she said with a smile. “But I also understand what families are going through when someone they love is sick or struggling.”
When a client has a difficult day—especially those living with dementia—Kayla leans on redirection and a gentle sense of humor. “If a client doesn’t want to shower, I might say, ‘Do you smell that? Did you take your shower yet?’ Sometimes a little humor makes all the difference.”
Laura
Caregiver
Growing up in Ukraine, I was a sickly child and spent a lot of time in the hospital. I’m healthy now, thankfully, but I was inspired by the nurses who cared for me.
I saw a lot of good nurses, who really cared about their patients. I thought, “I’m going to go into the medical field, and I want to be one of the good ones.”
And I did. I was a physician assistant in Ukraine, then became an RN when I came to the States in 2002. I’ve been with Cambridge Caregivers since 2022.
To me, being a good nurse and caregiver means being detail-oriented and having empathy for patients or clients. You have to have compassion, to be able to listen and hear and understand.
I think Cambridge Caregivers is also “one of the good ones” when it comes to in-home care companies. The staff is attentive. If you raise a concern, they respond. Everyone really wants to give the best care to our clients.
When I’m not working, I stay busy with my family. My mother, my brother, and his family are all here in Dallas… I also spend time gardening, doing repairs around the house, and fixing the car.
I’m a doer. I’m constantly busy with something. When I’m sitting around with nothing to do, that’s a bad time for me!
Mark
Caregiver
After I retired, I was looking for a sense of purpose. Working with Cambridge Caregivers provides that for me. When Clayton and I get together, we do a lot of laughing. There are no off-limit subjects. This is not just a client-caregiver relationship. We’re friends.
After retiring from a career in tech sales, service, and consulting in 2022, Mark L. kept busy with a home remodeling project and a volunteer project for his synagogue. But when those two projects wrapped up around the same time in early 2024, Mark found himself at loose ends. He needed a sense of purpose and a way to keep busy.
“I’m a giver,” said Mark. “I wanted to do something with purpose.”
As it turned out, he made a friend.
By way of Chief Relationship Officer Brian Levy, Mark learned about Cambridge Caregivers’ concierge program, which provides a high level of “white glove” service, typically for older adult clients who are ambulatory but unable to drive. Mark decided to give it a try and underwent training.
Soon after, a Cambridge Community Liaison introduced Mark to Clayton, 84, a client who is active and relatively healthy, but no longer able to drive after cancer treatment. Clayton was looking for companionship and someone to drive him to outings and errands. One stipulation the Community Liaison shared about the assignment: Mark would have to drive Clayton in his Tesla Model 3.
Mark replied: “I’m in!”
At their first meeting, the two men immediately hit it off. Mark learned that Clayton had been a successful businessman in San Francisco in the 1980s. Both had worked with some of the same companies.
“Clayton was there on the ground floor, in the golden age of tech, with a packaging business that supplied companies like Microsoft and Atari,” said Mark.
The two men also discovered they had a lot of other things in common. They’re both foodies and enjoy going out to eat. They also share a similar sense of humor.
“When we get together, we do a lot of laughing,” said Mark. “There are no off-limit subjects. This is not just a client-caregiver relationship. We’re friends. When we’re driving someplace, sometimes we chat and sometimes we just sit in the car in companionable silence. That’s the stage the friendship is in.”
Mary
Caregiver
I miss my family in Kenya, but I feel like I have family here, too, with my clients. We sit outside together. We play Bingo or cards. I have someone to talk to, and they make me smile.
I know what it’s like to rely on a caregiver for basic needs. I’ve been there myself. I know what it’s like to lie in bed, wanting a glass of water, and you can’t reach it for yourself. I know because I had to rely on my family and my doctors twice in recent years while I underwent treatment for breast cancer and later when I broke my ankle.
I discovered a lump in 2019 and a biopsy confirmed cancer. I still remember getting the call with the news. I was so frightened. I told my children, “Just divide what I have among yourselves. I think I’m done.”
But my daughter, who is nurse, told me that many people who get cancer will survive. My doctor told me to stay hopeful. I had surgery and radiation. That was a very rough time. But now I’m cancer free and I thank God for that.
Then, in late 2022, I stumbled in my apartment and broke my ankle. I had to crawl to the front door to let first responders into my apartment. The pain was so bad.
After the surgery, I couldn’t work for several weeks. I’m so grateful for the company’s support during that time. Colleagues called and checked on me. Cambridge Caregivers continued to pay me while I recovered. That’s why I love Cambridge. They really took care of me when I needed it.
Those experiences help me understand what my clients are going through. But I’ve also always been a caregiver. I grew up in Kenya, the second of nine children and the oldest girl. I had to cook and help out a lot.
I miss my family in Kenya, but I feel like I have family here, too, with my clients. We sit outside together. We play Bingo or cards. I have someone to talk to, and they make me smile.
Melissa
Caregiver
As a caregiver, I understand that I’m coming into someone’s home. That person doesn’t know me yet. I try to show my respect for their home. I’m attentive, and I make it clear that I’m there to help. It’s all about trust and listening.
Cambridge Caregivers’ clients have invited Melissa C. to special occasions—a birthday party, a Thanksgiving dinner, a granddaughter’s Bat Mitzvah.
That’s because good caregiving is about relationships, said Melissa, a member of the Cambridge Caregivers team.
For these social occasions, she said, “The client needed my help, but they also wanted me to be there. One client told me, ‘I’m so happy to have you here.’ We’ve become good friends.”
From the moment she walks into a client’s home for the first time, Melissa said she’s focused on building a relationship with the client.
“Relationships are the foundation of everything you do,” she said. “As a caregiver, I understand that I’m coming into someone’s home. That person doesn’t know me yet. I try to show my respect for their home. I’m attentive, and I make it clear that I’m there to help. It’s all about trust and listening.”
“Going above and beyond” is another key to a successful caregiving relationship. “Some clients are particular about how they want things done,” she said. “I’m careful about following their instructions and wishes. To me, it’s about manners. It’s how I was raised. My mother made me help around the house, so I know how to take care of a home.”
If a client is having a bad day, Melissa adds, soft words and patience go a long way. “If someone is a little cranky, I remember it may just be the state they’re in that day,” she said. “I don’t take it personally. I stay calm. As a caregiver, how you react will set the tone.
When you stay calm, the client can stay calm, and the situation can resolve peacefully.”
When she’s not working as a caregiver, Melissa is busy with church and school. She’s an active member of the World Mission Society Church of God in Richardson and is studying psychology at the University of Texas at Dallas. She’s able to schedule her caregiving shifts around her classes. Melissa will graduate next December. Ultimately, she hopes to attend medical school and become a psychiatrist.
“My uncle has a psychiatric practice in Garland, and I’d love to work there one day,” she said.
Michael
Caregiver
At Cambridge, my hard work is appreciated. I’m just thankful to have a job that allows me to give back to people. I feel very fortunate to work for the clients I have. One has a great sense of humor and makes me laugh every day. I tend to take things too literally. He brings me out of my shell!
I’ve always been a giving person. Before joining Cambridge, I worked as a doorman. An acquaintance who works in the caregiving industry saw my patience and ability to work with people. He suggested that I’d be a good caregiver. A light bulb went off. I thought, “Maybe this is something that is for me.” I’ve always enjoyed being around elders. I had a grandmother, Miss Annie, who was a great lady. She had a lot of patience, and she was funny! She was a big influence in my life when I was young.
I feel very fortunate to work for the clients I have. Many of them are veterans. If they ask me to arrive at 11 a.m., I get there at 10:55 a.m. They expect things to be done right! One gentleman in particular has a great sense of humor. He makes me laugh every day. I tend to be uptight and take things too literally, so he brings me out of my shell! His eyesight is not good, so I drive him to the gym, to get a haircut, or just to hang out and get a smoothie. I learn something new every day I’m with him, and I think he appreciates me, too.
So, that acquaintance who encouraged me to work in caregiving was right. This is the job for me. At Cambridge, my hard work and dedication are appreciated. I’m just thankful that this job allows me to do what I do best, which is giving back to people.
RoseMary
Caregiver
When I visit the corporate office, there’s always someone who will listen. Our CEO, Adam Lampert, has an open-door policy. Cambridge Caregivers feels like my second home!
Rosemary has been with Cambridge Caregivers since 2019, and she plans to stay.
“I plan to retire with this company!” she said. “Working for Cambridge Caregivers is a pleasure. The staff are so eager to help and willing to listen. Our CEO, Adam Lampert, has an open-door policy. As an immigrant, Cambridge Caregivers feels like my second home.”
Before coming to the U.S., Rosemary earned a master’s degree in disaster management in her home country, South Africa. Surprisingly, that education helps her serve clients as a caregiver.
“With disaster management, you have to be very alert, and you learn about risk assessment,” she said. “As a caregiver, part of my job is paying attention to safety risks in the home, or possible signs of developing health issues, so that I can alert the client or their family members, and they can address them if needed. I’m very blessed that I can apply those concepts in the work I do.”
Rosemary adds that reliability, passion, and good listening skills are also essential to providing great caregiving. It’s about respecting the client’s autonomy and independence, as much as the client wants and is able to maintain.
“As a caregiver, you are not taking control,” she said. “You are assisting someone with daily life. So, you listen. You create a rapport first. That builds trust.”
Teandra
Caregiver
In her first year with Cambridge Caregivers in Houston, Teandra has already distinguished herself as a compassionate caregiver and trusted teammate. Known for her empathy, communication skills and ability to connect with clients—especially those living with dementia—she was recently named to the Houston trainer team, reflecting her dedication to excellence in caregiving.
In August, Teandra celebrated her first anniversary with Cambridge Caregivers in Houston, marking a milestone that reflects her dedication, compassion and natural calling to caregiving.
“Caregiving is just who I am at my core,” she said. “I’m a problem-solver and someone who genuinely cares.”
That caring spirit has not gone unnoticed. Teandra’s colleagues in the Houston office describe her as a caregiver who consistently sets the standard high. She was recently selected as one of four caregivers to serve on the Houston office’s trainer team. Known as an excellent communicator, she keeps the entire team updated about new developments and concerns that may arise with a client, ensuring the highest quality of care.
Beyond her daily work, Teandra is also investing in her future. She is pursuing her Bachelor of Science in Nursing at Chamberlain University, carrying a perfect 4.0 GPA and a spot on the Dean’s List. Her ultimate goal is to become a registered nurse specializing in geriatrics. “I’ve worked in residential care facilities and learned a lot through hands-on experience,” she explains. “Now I’m building on that foundation through nursing school.”
For Teandra, caregiving is deeply personal. As a mother of four and a grandmother of two, she often thinks about the kind of care she would want her own family members to receive. “I always think about how I would want someone to care for my own family members,” she said. “That mindset keeps me grounded and reminds me to always lead with patience and compassion, especially on the hard days.”
Her empathy is especially evident in her work with clients living with Alzheimer’s and dementia. “I really enjoy building that one-on-one connection,” she said. “That’s definitely where my heart is. People living with dementia just want to be heard, not talked down to in a condescending or belittling manner. A lot of what I do is reassuring.”
Teandra says a lighthearted approach is often the best way to help clients through difficult moments. “I do a lot of redirecting of the client’s thoughts or energies,” she explains. If she’s transferring a client – holding them close while assisting in a move from a wheelchair to a living room chair, for example — she’ll say things like, “Let’s dance!” – sparking a smile and putting the client at ease.
Her approach reflects her belief in what sets an exceptional caregiver apart.
“To me, what makes a caregiver truly indispensable is the ability to take initiative and step in with confidence,” she said. “It’s about showing up, giving your best and providing consistent quality care that reflects well on the company. It’s also about the relationships. When clients feel as if you’ve become part of their family, that’s when you know you’re doing something right.”
For Teandra, caregiving is not just a career—it’s a calling. “There’s a big difference between being a good caregiver and being an exceptional one,” she said. “And that difference is you. It’s your attitude, your heart and how you choose to show up every day that sets you apart.”
Theresa
Caregiver
For Theresa, caregiving isn’t just a job – it’s part of her upbringing and who she is.
Raised in a Hispanic family, she learned early on the importance of honoring and supporting older loved ones.
“It’s part of my culture — we’ve always cared for our elders ourselves,” she said. “I helped take care of my grandfather, my grandmother and my great-grandmother.” She is also in the process of preparing a room in her own home to care for her mother, who has developed arthritis and severe mobility challenges.
In caring for her loved ones, Theresa realized that not only could she do this work – she loves it.
“Being a good caregiver means being observant,” she said. “And you have to have a heart for this work. I have a heart for this work. It’s just who I am.”
Theresa began her Cambridge Caregivers journey in Dallas and now works out of the Fort Worth office, where she’s gained experience supporting clients with a range of needs, including Parkinson’s, dementia and post-surgery recovery.
When a client is having a difficult day, Theresa remains calm and supportive, adjusting her approach until she can help redirect and bring comfort. “I don’t take it personally,” she explained. “It’s part of the illness.”
In her spare time, Theresa enjoys gardening and coin collecting. Along with her family, she shares her home with two cats and seven dogs – including a senior pooch she just rescued a few days ago.
Stephanie
Caregiver
With decades of experience and a passion for serving others, Stephanie brings both skill and heart to her role, making her an invaluable member of the Cambridge Caregivers team.
She joined Cambridge in November 2024 but has worked in the caregiving profession for more than 25 years. Over the course of her career, Stephanie has supported clients with a wide range of needs and conditions, including those with mental disabilities and dementia, always with a calm, professional and compassionate presence.
Her path to caregiving began when she took part-time “private duty” assignments—what is now more commonly called caregiving – while attending school to earn her nursing degree.
“I discovered I had both the patience and the passion for this work, and I’ve been doing it ever since,” she said.
Clients living with dementia can become agitated, confused or uncooperative; over the years Stephanie has honed her skills for helping “redirect” in that situation. She says it’s important to pay attention to the client’s likes and preferences, which allow her to gently steer their attention to something else.
“If someone is upset, you just find something they enjoy—turn on a favorite TV show, offer them a Sprite,” she said. “It’s about helping them shift their focus to something calming.”
Stephanie is also known for her initiative.
“I often help out with household management,” she said. “When come to a client’s home, I notice what needs to be taken care of, whether it’s groceries or laundry supplies. So, I’m making sure the home is stocked with the necessities.”
Stephanie says she values the support Cambridge provides its caregivers. “Cambridge offers benefits and overtime, which wasn’t always the case in this field,” she said. “It shows they care about the people doing the work, and they look out for us.”