Learning, Connection and Culture
Learning, Connection and Culture
Cambridge Caregivers Team Gathers for Annual Retreat
Leaders and key staff from Cambridge Caregivers gathered March 3–4 at The Nature & Retreat Center in Plano for the company’s annual retreat—two days devoted to learning, collaboration, and strengthening the culture that supports excellent care.
The retreat brought together team members from Austin, Dallas, Fort Worth, and Houston, all of whom work every day to ensure clients and families receive compassionate, reliable care. Through panel discussions, breakout exercises, and informal conversations, participants explored what it takes to deliver that care consistently across all markets.
Because Cambridge is a family-owned company, many of the speakers were members of the Lampert family: CEO Adam Lampert; his wife, Jill Lampert; and Adam’s sister, Stephanie Rosuck, Community Liaison in the Dallas office. Two of the couple’s three adult children were also present—Abery Lampert, Financial Analyst, and Micah Lampert, Operations Specialist in the Austin office.
Caregivers Share Their Experiences
The retreat opened with a panel of caregivers—Marci, Marisol, Manuku, Vision and Okeke—who offered reflections from their work supporting older adults and their families.
For many, caregiving is deeply personal.
Caregiver Okeke, who was born in Nigeria, shared how respect for elders is central to her culture.
“When I care for a client, I feel like I’m caring for my own parents,” she said. Though her parents have passed away, she said her clients help fill that space in her heart.
Another caregiver, Vision, echoed that sentiment.
“Taking care of the elderly is like GPS for those of us from Africa,” she said. “When a client has a bad day or is cranky, we don’t overreact. Just because they’re mad doesn’t mean I have to be mad. We just accept things.”
Panelists also spoke candidly about the emotional side of the work. One of the hardest parts of the job, they said, is when a client passes away. Caregivers form meaningful bonds with the individuals and families they serve.
“Not everyone can do this job,” Vision said. “I was raised to love and care for people.”
Manuku described how quickly trust can form. “You come as a stranger,” she said. “You leave with a bond.”
Vision also praised the company’s strong support of its caregiving team—from benefits and paid training to ongoing communication. “I’ve worked with so many companies,” she said. “Of all of those companies, Cambridge is number one.”
A Look Behind the Scenes
Another panel featured schedulers Nikki Tucker, Megan Guerrero, Regina Sutton and Saroash Syed, whose work behind the scenes keeps care running smoothly. The panel was moderated by Lindsay Feldman, Director of Operations.
Schedulers are often the first voice families hear when they call Cambridge. They listen carefully to clients’ needs and match them with caregivers who have the right experience and availability. They also support caregivers throughout the day—often in moments that require patience, empathy, and steadiness.
“I don’t only listen to what people say, I listen to what they don’t say,” said Nikki. “Caregivers feel like they have a safe space when they call us. We may get tears. They may not even be related to work, but I’m going to listen.”
Whether it’s a client or a caregiver, Megan added, “Sometimes the caller just needs someone to listen.”
Culture at the Center
In his remarks, CEO Adam Lampert reflected on Cambridge’s growth over the past 12 years, now the largest in-home care provider in North Texas. That success, he emphasized, is rooted in the company’s culture.
“We remember that every client has a life story, and each deserves respect and compassion,” he said. “That’s the culture we have. We care, and we look out for people, our clients as well as our team members.”
Participants also explored how new tools, including artificial intelligence (AI), might help improve efficiency and address scheduling challenges. Lampert emphasized that technology should support, not replace, the human side of care.
“AI is not a replacement for anybody here,” he said. “AI can make your life better and easier. But AI is not empathetic. You are the ones delivering compassionate care. AI is a tool, but you are the ones who guide it.”
The breakout exercises also helped team members get to know each other and build connections across offices.
“This exercise, this bonding, is going to carry us through the hard times,” said Paige Boyett, Human Resources Director. “The times when we work late into the night or need to scramble to staff a last-minute shift that arises with a client. This retreat has been great.”
Adam Lampert agreed. “I could not be prouder of what we’re building. And I could not be prouder of what this team represents.”